The challenge: to comply with technical specifications and avoid common failures

A leading company in the field of recreational machines contacted
us to solve your problems related to the use of machines called
cranes or vending machines and optimize equipment performance. They needed a
supplier that adapts to specific technical requirements, while providing them
a fast, high-quality solution with good service.

The customer wanted to get a quality solution to optimize their gaming machines,
more commonly known as cranes or vending machines. To do this, it was necessary to fulfill
with very specific technical specifications and avoid the most common failures in
this type of equipment.

From CLR we reviewed the complaint record for check if we had
Prior information about the faults that can occur on these devices, but not
we had a history in this regard, so we went to the client's own website
where the user and maintenance manuals for your machines are available.

In them you can find the most common machine problems, such as
example, in the case of one of your products in particular:

• General error due to unexpected changes in program variables.
• Program memory (ROM) error. Corrupt data.
• External RAM problem. Possible malfunction of the same or simply a poor placement. It can also indicate that the test data is corrupt and that it will be restored by default when it is turned off and turned on again.
• Wallet error.
• Detector malfunction which detects that the car is in the front of the machine (seen from the front of the machine).
• Detector malfunction which detects that the car is in the back of the machine.
• Microphone malfunction which indicates that the clamp is on top.
• Detector malfunction which detects that the car is on the left.

You might be interested in: Drives in vending machines: tips to avoid errors

Project development: seeking efficiency

The project was developed in several phases. First, the customer contacted the
CLR commercial department for request a product that complies with
specific specifications marked by him and that were essential for the right
operation of their machines.

From the CLR engineering department, we determined that the best solution for
Meeting their needs was CLR's standard Vending product, a series of
gearmotors designed for application in different types of
vending.

This type of gearmotors of parallel axes they have different types of anchors
to facilitate adaptation to the machine of the customer. CLR provided him with a quick solution,
with good quality and at a low price. This, together with the excellent service provided, made
that the customer opted for our solution.

Recommended reading: Vending components: ideas to improve their performance

The solution: speed, quality and good price

At CLR we have 50 years of experience in the manufacture of gearmotors and
drive solutions. We have worked on projects both nationally and
internationally, as well as with large leading companies in the automotive sector U
HORECA, among others.

For this reason, we are the guarantee of a fast, well-done and good quality job. In addition,
we know how to adapt costs to the needs of each customer. In this case, the customer is
benefited after working with us for the quality of our products, the price
final and the service offered, as well as because of the speed to provide you with solutions both in the
reducer as in the machine itself.

Would you like to be our next success story? Contact us.